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Is there a Windows 2000 driver
for my scanner?
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When "Interface card not found" message is displayed
on the screen.
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When "Scanner not found"
message is displayed on the screen.
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When "IRQ, DMA are occupied
by another interface card" message is displayed on the
screen.
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No image
is displayed while scanning.
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There are shadows on both sides of the scanned image.
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The scanner cannot work normally in Windows 95
environment.
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Is there a Windows NT driver for my scanner?
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The scanned image appears inverted (black as white)
and the error message "Can't locate the dark area on the calibration card"
shows up when calibrate the scanner.
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Is there a Windows 2000
driver for my scanner?
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Unfortunately, we don't have any
NT driver for our handheld scanners available.
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When "Interface card not found" message is displayed on the screen.
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The possible causes are:
Interface card is not firmly plugged. Please check whether
the scanner's interface card is firmly plugged in the slot
of computer. It shouldn't be loosely plugged or slantingly.
The I/O address of another interface card (ex. Network card,
MPEG card) is conflicting with the I/O address of the
scanner's interface card. Please change the I/O address of
either card to solve this problem.
The scanner interface card is damaged. Please contact your
dealer for repair or replacement.
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When "Scanner not found"
message is displayed on the screen.
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That means our driver cannot
receive a correct signal from the scanner. The possible
causes are as follows: The interface card is unplugged.
Please check whether the scanner is firmly connected with
the interface card.
If the connection between the scanner and the interface card
is firm, but the lamp of the scanner is still off, that mean
the scanner might have been damaged. Please call your dealer
for further service.
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When "IRQ, DMA are occupied
by another interface card" message is displayed on the
screen.
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The IRQ of the scanner
interface card can be set to 3, 5, 10 or 11. These four
options should be enough for many users' computer
environments. But in case, you have many interface cards,
such as audio card, display card and network card, and have
occupied all these 4 IRQ numbers. Please adjust the IRQ
settings of all interface cards to free one of these IRQ
number (3, 5, 10, 11) for the scanner interface card.
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No image
is displayed while scanning.
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There is a conflict between the
DMA setting of the scanner interface card and the DMA
setting of other interface cards on your computer. Please
click "Options'" button, then select "hardware setup"
function to change the DMA setting of the scanner interface
card to another number.
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There are shadows on both sides of the scanned image.
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It means that your scanner needs
calibration. There is a Calibration card in our scanner
package. Please click "Options'" then select "Do calibrate"
function to calibrate your scanner for the best performance.
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The scanner cannot work normally in Windows 95
environment.
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It is a compatible problem.
Welcome to the download area to get the latest scanner
driver.
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Is there a Windows NT driver for my scanner?
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Unfortunately, we don't have any
NT driver for our handheld scanners available.
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The scanned image appears
inverted (black as white) and the error message "Can't locate the dark area
on the calibration card" shows up when calibrate the scanner.
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Installing incorrect driver will
cause this problem (i.e., install A2000C driver on A2000D or
vise versa). Please double-check your scanner model when
downloading the driver.
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